Para faenas y operaciones mineras

Gestión de expedientes electrónicos para minería

Digitaliza el mantenimiento de equipos críticos, la revisión de Seguridad y Medio Ambiente (SSOMA) y el abastecimiento de faena en un expediente único, con trazabilidad completa y alertas de plazos críticos.

No credit card required·Setup included·Support in Spanish

El problema en mantenimiento de faena

Cada hora de detención de un equipo crítico tiene un costo directo

01

SSOMA revisa después, no antes

Sin un flujo formal, la revisión de Seguridad y Medio Ambiente a veces llega tarde, cuando el trabajo ya empezó o la aprobación de gerencia ya salió.

02

Los repuestos críticos se demoran en llegar a faena

Entre cotización, aprobación de gerencia y despacho a faena, nadie tiene visibilidad de en qué paso está la orden de compra de una pieza urgente.

03

No queda registro fotográfico ni trazabilidad del cierre

Reconstruir el historial completo de una intervención crítica para una auditoría de seguridad toma horas de revisar bitácoras en papel.

How it works

Así fluye el mantenimiento de un equipo crítico

Un proceso real de mantenimiento de faena, de principio a fin. Cada flujo es un punto de partida — tú defines las etapas, los plazos y los responsables según tu operación.

Example process
Critical heavy equipment maintenance
EXP-2026-000091 · "CAT 797F tire change — Truck 14"
ETAPA 01
Request
Mine Operations Shift Supervisor SLA: 12 hours
📄 Failure report, work order
ETAPA 02
Technical Review
Maintenance Maintenance Supervisor SLA: 8 hours
📄 Technical diagnosis, equipment record
ETAPA 03
HSE Review
Health, Safety and Environment Risk Prevention Engineer SLA: 4 hours
📄 Risk checklist, work permit
ETAPA 04
Quotation
Procurement Supply Analyst SLA: 2 days
📄 Spare part quotes, stock availability
ETAPA 05
Management Approval
Operations Management Operations Manager SLA: 8 hours
📄 Critical expense authorization
ETAPA 06
Purchase Order
Procurement Buyer SLA: 4 hours
📄 PO issued, site delivery confirmation
ETAPA 07
Site Receiving
Site Warehouse Warehouse clerk SLA: 4 hours
📄 Delivery note, part verification
ETAPA 08
Maintenance Execution
Maintenance Field Mechanic SLA: 6 hours
📄 Closed work order, photographic record
ETAPA 09
Closure
Maintenance Maintenance Supervisor SLA: 2 hours
📄 Equipment back in service, case archived

In mining, every hour a piece of equipment that size is down has a direct cost in production. FlowTrack ensures Health, Safety and Environment (HSE) reviews it before any management approval, without losing traceability or time.

* Flujo referencial con fines ilustrativos. FlowTrack te permite crear, modificar y adaptar cada etapa, área y plazo según los procesos reales de tu operación — sin programar nada.

Por qué faenas mineras eligen FlowTrack

Diseñado para los procesos críticos de una operación minera

SSOMA como etapa formal

Seguridad y Medio Ambiente revisa antes de cualquier aprobación de gerencia, con permiso de intervención registrado.

Alertas para plazos críticos

SLA en horas, no solo días — pensado para equipos cuya detención tiene costo directo en producción.

Trazabilidad para auditorías de seguridad

Registro fotográfico y documental de cada intervención, listo para cualquier revisión interna o de organismos fiscalizadores.

Abastecimiento de faena visible

Desde la cotización hasta la recepción en faena, cada etapa con su propio responsable y plazo — sin llamadas para saber dónde quedó la pieza.

Features

Everything your team needs. Nothing it doesn't.

100% configurable workflows

Build your organization's workflows without writing any code. Add stages, define responsible areas, set deadlines, and enable or disable stages depending on the process type.

Immutable traceability

Every action is logged with date, time, and user. The history can't be edited or deleted — built to withstand any audit.

Automatic SLA alerts

The system automatically warns when a deadline is approaching or has passed. Managers get alerted without manually checking every case.

Role-based access control

Every user sees and does only what their role allows. Requesters, analysts, managers, and executives have distinct views and permissions.

Real-time statistics

Dashboards for operators, managers, and executives with workload metrics, SLA compliance, bottlenecks, and critical cases.

Built-in comments

Every case has an internal conversation thread. Comments are tied to the stage they were written in, becoming part of the history.

Documents per stage

Attach documents at any stage. Every file is versioned and tied to the exact point in the process it was uploaded.

Exportable reports

Export any list of cases to Excel with their data, stages, owners, and deadlines. Includes workload and bottleneck reports.

Pause processes

Suspend the SLA countdown when the process depends on external factors — bid opening, evaluation, contract signing.

Reuse cases

Clone cases from past processes to start a new one with the same structure, documents, and participants. Ideal for recurring processes.

Long-running processes

Contracts in execution, concessions, agreements. FlowTrack supports open-ended stages with a configurable closing date, spanning months or years.

Multi-organization

Each organization has its own independent environment with its own workflows, users, and settings. One institution's data is never visible to another.

Mercado Público integration

Connect tenders, agile purchases, and purchase orders directly from the ChileCompra API. The information is imported automatically and becomes part of the case's history.

Corporate login (SSO)

Connect FlowTrack to your organization's identity provider (Microsoft Entra ID, Google Workspace, or another via SAML/OIDC). Automatic user provisioning with SCIM.

Task checklist per stage

Define sub-tasks within a single stage so management can see exactly what their team is working on, not just which stage the case is in.

Available in Spanish and English

Each user picks their own language. The whole platform, notifications, and emails adapt automatically, with no manual translation needed.

Installable as an app, with push notifications

Install FlowTrack straight from your browser, no app store required. Get push notifications the instant a case needs your attention.

Public API and Webhooks

Connect FlowTrack to your own systems (ERP, BI, intranet) through a read-only REST API and real-time webhooks. Ideal for integrations that don't depend on FlowTrack for every query.

Two-factor authentication (2FA)

Protect access with a second factor (TOTP) in addition to the password. Configurable per user and mandatory for platform administrators — the security standard expected in healthcare, the public sector, and private companies that handle sensitive data.

Institutional announcements

Communicate important notices to your team with banners or pop-up windows, targeted by institution, role, or area. Ideal for maintenance windows, process changes, or news.

Preguntas frecuentes

Todo lo que quieres saber antes de empezar

No. FlowTrack is designed so your organization's administrator can configure workflows, areas, users, and permissions without writing a single line of code. The FlowTrack team supports you through the initial setup.
For organizations with defined processes, initial setup takes between 2 and 4 weeks. This includes building workflows, loading users, and training the team.
Yes. Each organization has its own isolated environment within FlowTrack. Your institution's data is fully independent and never visible to other platform customers.
Completely. FlowTrack has no fixed workflows — you define every stage, the responsible area, required documents, and deadlines. If your processes change, your administrator can update the workflows without depending on FlowTrack.
Yes. FlowTrack supports long-running stages, such as contracts in execution or active agreements. The system keeps the case active for as long as needed, with full traceability throughout its lifetime.
Yes. FlowTrack natively integrates all three public procurement modalities: tenders, agile purchases, and direct purchase orders. The information is imported from the ChileCompra API and stored as part of the case's history.
The administrator can deactivate the user immediately. All the cases they had assigned remain visible for reassignment. The history of their actions stays permanently in the system.
Yes. The platform is fully responsive and works on any device — computer, tablet, or smartphone — from the browser, no installation required. If you prefer, you can also install it as an app right from the browser for faster access and instant notifications.
Yes. FlowTrack supports corporate single sign-on (SSO) via SAML or OIDC with providers like Microsoft Entra ID or Google Workspace, with automatic user provisioning (SCIM). Local password login remains available in parallel.

Muéstranos cómo trabaja tu operación. Te mostramos cómo FlowTrack la mejora.

Demo gratuita, sin compromiso. Configuramos un flujo real de tu organización durante la reunión para que veas exactamente cómo funcionaría.

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Contact

Have questions? Get in touch

Our team replies within 24 business hours. Tell us about your organization and we'll help you evaluate whether FlowTrack fits your needs.

contacto@flowtrack.cl
flowtrack.cl
Santiago, Chile