Para municipalidades y organismos públicos

Gestión de expedientes electrónicos para municipalidades

Digitaliza contratos de servicio, decretos alcaldicios y procesos de compra pública en un expediente único, con integración nativa a Mercado Público y visibilidad total para el alcalde y los directores.

No credit card required·Setup included·Support in Spanish

El problema en la gestión municipal

Decenas de contratos y servicios activos, sin una vista única

01

El alcalde no tiene visibilidad en tiempo real

Saber en qué etapa está un contrato de mantención de áreas verdes o una licitación de infraestructura requiere juntar a tres funcionarios distintos.

02

Los decretos alcaldicios se demoran en circular

Entre Dirección de Obras, Finanzas, Jurídica y Alcaldía, un proceso puede detenerse días sin que nadie note dónde quedó atascado.

03

La rendición de cuentas exige trazabilidad completa

Concejo municipal, Contraloría y la comunidad exigen poder revisar cómo y cuándo se ejecutó cada proceso de compra pública.

How it works

Así fluye la contratación de un servicio externo

Un proceso real de contratación municipal, de principio a fin. Cada flujo es un punto de partida — tú defines las etapas, los plazos y los responsables según tu municipalidad.

Example process
External service contracting
EXP-2026-000018 · "Green area maintenance — 2026 season"
ETAPA 01
Request
Public Works Department Public Works Director SLA: 3 days
📄 Request form, descriptive report
ETAPA 02
Budget Review
Finance Finance Manager SLA: 4 days
📄 Budget availability certificate
ETAPA 03
Technical Review
Technical Advisory Technical advisor SLA: 5 days
📄 Service technical specifications
ETAPA 04
Purchasing Process
Procurement Procurement officer SLA: 7 days
📄 Tender terms, call resolution
ETAPA 05
MP PublicationMercado Público
Procurement ChileCompra operator SLA: 15 days
📄 Portal publication, Q&A responses
ETAPA 06
Bid Evaluation
Evaluation Committee 3 appointed officials SLA: 5 days
📄 Evaluation record, comparison chart
ETAPA 07
Legal Review
Legal Advisory Municipal lawyer SLA: 5 days
📄 Legal report, contract review
ETAPA 08
Mayoral Decree
Mayor's Office Mayor / Municipal Secretary SLA: 5 days
📄 Signed mayoral decree
ETAPA 09
Contract Signing
Procurement Officer + Vendor SLA: 5 days
📄 Signed contract, guarantees, receipt
ETAPA 10
Service Execution
Public Works Department Technical inspector SLA: Contract duration
📄 Monthly reports, inspection records
ETAPA 11
Closure
Procurement Procurement officer SLA: 3 days
📄 Final acceptance record, settlement

A municipality manages dozens of contracts and services at once. FlowTrack gives the mayor and directors a single view of all active processes — no need to gather three officials to find out what stage each one is at.

* Flujo referencial con fines ilustrativos. FlowTrack te permite crear, modificar y adaptar cada etapa, área y plazo según los procesos reales de tu municipalidad — sin programar nada.

Por qué municipalidades eligen FlowTrack

Diseñado para los procesos reales de un municipio u organismo público

Contratos, decretos y convenios

Cada tipo de proceso con su propio flujo — desde una licitación de infraestructura hasta un decreto alcaldicio.

Mercado Público integration

Licitaciones, compras ágiles y órdenes de compra vinculadas directamente desde la API de ChileCompra, sin duplicar información.

Vista ejecutiva para el alcalde

Dashboard con el estado real de cada proceso activo, cuellos de botella y cumplimiento de plazos, sin pedir informes a cada dirección.

Trazabilidad para Concejo y Contraloría

Historial inmutable de cada expediente — fecha, hora, usuario y documento — listo para cualquier rendición de cuentas.

Alertas de SLA antes de que se venza

Las jefaturas reciben aviso automático cuando un plazo está por vencer, sin revisar expediente por expediente.

Un entorno por municipalidad

Cada organismo tiene sus propios flujos, usuarios y datos, completamente aislados del resto de las instituciones en FlowTrack.

Features

Everything your team needs. Nothing it doesn't.

100% configurable workflows

Build your organization's workflows without writing any code. Add stages, define responsible areas, set deadlines, and enable or disable stages depending on the process type.

Immutable traceability

Every action is logged with date, time, and user. The history can't be edited or deleted — built to withstand any audit.

Automatic SLA alerts

The system automatically warns when a deadline is approaching or has passed. Managers get alerted without manually checking every case.

Role-based access control

Every user sees and does only what their role allows. Requesters, analysts, managers, and executives have distinct views and permissions.

Real-time statistics

Dashboards for operators, managers, and executives with workload metrics, SLA compliance, bottlenecks, and critical cases.

Built-in comments

Every case has an internal conversation thread. Comments are tied to the stage they were written in, becoming part of the history.

Documents per stage

Attach documents at any stage. Every file is versioned and tied to the exact point in the process it was uploaded.

Exportable reports

Export any list of cases to Excel with their data, stages, owners, and deadlines. Includes workload and bottleneck reports.

Pause processes

Suspend the SLA countdown when the process depends on external factors — bid opening, evaluation, contract signing.

Reuse cases

Clone cases from past processes to start a new one with the same structure, documents, and participants. Ideal for recurring processes.

Long-running processes

Contracts in execution, concessions, agreements. FlowTrack supports open-ended stages with a configurable closing date, spanning months or years.

Multi-organization

Each organization has its own independent environment with its own workflows, users, and settings. One institution's data is never visible to another.

Mercado Público integration

Connect tenders, agile purchases, and purchase orders directly from the ChileCompra API. The information is imported automatically and becomes part of the case's history.

Corporate login (SSO)

Connect FlowTrack to your organization's identity provider (Microsoft Entra ID, Google Workspace, or another via SAML/OIDC). Automatic user provisioning with SCIM.

Task checklist per stage

Define sub-tasks within a single stage so management can see exactly what their team is working on, not just which stage the case is in.

Available in Spanish and English

Each user picks their own language. The whole platform, notifications, and emails adapt automatically, with no manual translation needed.

Installable as an app, with push notifications

Install FlowTrack straight from your browser, no app store required. Get push notifications the instant a case needs your attention.

Public API and Webhooks

Connect FlowTrack to your own systems (ERP, BI, intranet) through a read-only REST API and real-time webhooks. Ideal for integrations that don't depend on FlowTrack for every query.

Two-factor authentication (2FA)

Protect access with a second factor (TOTP) in addition to the password. Configurable per user and mandatory for platform administrators — the security standard expected in healthcare, the public sector, and private companies that handle sensitive data.

Institutional announcements

Communicate important notices to your team with banners or pop-up windows, targeted by institution, role, or area. Ideal for maintenance windows, process changes, or news.

Preguntas frecuentes

Todo lo que quieres saber antes de empezar

No. FlowTrack is designed so your organization's administrator can configure workflows, areas, users, and permissions without writing a single line of code. The FlowTrack team supports you through the initial setup.
For organizations with defined processes, initial setup takes between 2 and 4 weeks. This includes building workflows, loading users, and training the team.
Yes. Each organization has its own isolated environment within FlowTrack. Your institution's data is fully independent and never visible to other platform customers.
Completely. FlowTrack has no fixed workflows — you define every stage, the responsible area, required documents, and deadlines. If your processes change, your administrator can update the workflows without depending on FlowTrack.
Yes. FlowTrack supports long-running stages, such as contracts in execution or active agreements. The system keeps the case active for as long as needed, with full traceability throughout its lifetime.
Yes. FlowTrack natively integrates all three public procurement modalities: tenders, agile purchases, and direct purchase orders. The information is imported from the ChileCompra API and stored as part of the case's history.
The administrator can deactivate the user immediately. All the cases they had assigned remain visible for reassignment. The history of their actions stays permanently in the system.
Yes. The platform is fully responsive and works on any device — computer, tablet, or smartphone — from the browser, no installation required. If you prefer, you can also install it as an app right from the browser for faster access and instant notifications.
Yes. FlowTrack supports corporate single sign-on (SSO) via SAML or OIDC with providers like Microsoft Entra ID or Google Workspace, with automatic user provisioning (SCIM). Local password login remains available in parallel.

Muéstranos cómo trabaja tu municipalidad. Te mostramos cómo FlowTrack la mejora.

Demo gratuita, sin compromiso. Configuramos un flujo real de tu institución durante la reunión para que veas exactamente cómo funcionaría.

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Contact

Have questions? Get in touch

Our team replies within 24 business hours. Tell us about your organization and we'll help you evaluate whether FlowTrack fits your needs.

contacto@flowtrack.cl
flowtrack.cl
Santiago, Chile