Para servicios públicos

Gestión de expedientes electrónicos para servicios públicos

Digitaliza la contratación de servicios para programas públicos, convenios y licitaciones en un expediente único, con visibilidad total para la dirección del servicio.

No credit card required·Setup included·Support in Spanish

El problema en la gestión de programas

Decenas de programas ejecutándose a la vez, sin planilla que alcance

01

Cada programa vive en su propia planilla

Sin un sistema común, cada coordinador de programa gestiona su licitación y convenio a su manera, sin visibilidad para la dirección.

02

El avance de la ejecución no se reporta a tiempo

Los informes de avance y las actas de supervisión llegan tarde porque no hay una etapa formal que los exija.

03

La rendición de cuentas final toma semanas de trabajo manual

Reconstruir el historial completo de un programa para su cierre significa juntar documentos de distintas áreas y periodos.

How it works

Así fluye la contratación de un programa social

Un proceso real de contratación de servicio, de principio a fin. Cada flujo es un punto de partida — tú defines las etapas, los plazos y los responsables según tu servicio.

Example process
Contracting a service for a social program
EXP-2026-000073 · "Training service — Youth Employability Program"
ETAPA 01
Request
Program Coordination Program Coordinator SLA: 2 days
📄 Program requirement form
ETAPA 02
Technical Evaluation
Program Coordination Program Analyst SLA: 4 days
📄 Technical terms of reference
ETAPA 03
Budget Certification
Finance Budget Officer SLA: 3 days
📄 Budget availability certificate
ETAPA 04
Bidding Terms
Procurement Procurement Officer SLA: 5 days
📄 Technical and administrative terms
ETAPA 05
Mercado Público PublicationMercado Público
Procurement ChileCompra operator SLA: 15 days
📄 Portal publication, inquiry responses
ETAPA 06
Bid Evaluation
Evaluation Committee 3 professionals appointed SLA: 5 days
📄 Evaluation record, comparison chart
ETAPA 07
Legal Review
Legal Advisory Lawyer SLA: 5 days
📄 Legal report, contract review
ETAPA 08
Award Resolution
Executive Office Agency Director SLA: 5 days
📄 Signed resolution
ETAPA 09
Contract Signing
Procurement Officer + Vendor SLA: 5 days
📄 Signed contract, guarantees
ETAPA 10
Service Execution
Program Coordination Program Supervisor SLA: Agreement duration
📄 Progress reports, supervision records
ETAPA 11
Closure
Program Coordination Program Coordinator SLA: 3 days
📄 Final acceptance record, accountability report

A public agency runs dozens of programs at once, each with its own bidding process, agreement, and execution deadline. FlowTrack makes the real status of each one visible, with no parallel spreadsheets.

* Flujo referencial con fines ilustrativos. FlowTrack te permite crear, modificar y adaptar cada etapa, área y plazo según los procesos reales de tu servicio — sin programar nada.

Por qué servicios públicos eligen FlowTrack

Diseñado para la gestión real de programas públicos

Un flujo por programa, no una planilla

Cada programa con su propio proceso de licitación, convenio y ejecución, visible para toda la dirección.

Mercado Público integration

Licitaciones de servicios vinculadas directamente desde la API de ChileCompra, sin duplicar información.

Visibilidad total para la dirección

Dashboard con el estado real de cada programa activo, sin pedir informes de avance a cada coordinador.

Trazabilidad para la rendición de cuentas

Historial inmutable de cada programa, listo para el cierre y la rendición final sin trabajo manual extra.

Features

Everything your team needs. Nothing it doesn't.

100% configurable workflows

Build your organization's workflows without writing any code. Add stages, define responsible areas, set deadlines, and enable or disable stages depending on the process type.

Immutable traceability

Every action is logged with date, time, and user. The history can't be edited or deleted — built to withstand any audit.

Automatic SLA alerts

The system automatically warns when a deadline is approaching or has passed. Managers get alerted without manually checking every case.

Role-based access control

Every user sees and does only what their role allows. Requesters, analysts, managers, and executives have distinct views and permissions.

Real-time statistics

Dashboards for operators, managers, and executives with workload metrics, SLA compliance, bottlenecks, and critical cases.

Built-in comments

Every case has an internal conversation thread. Comments are tied to the stage they were written in, becoming part of the history.

Documents per stage

Attach documents at any stage. Every file is versioned and tied to the exact point in the process it was uploaded.

Exportable reports

Export any list of cases to Excel with their data, stages, owners, and deadlines. Includes workload and bottleneck reports.

Pause processes

Suspend the SLA countdown when the process depends on external factors — bid opening, evaluation, contract signing.

Reuse cases

Clone cases from past processes to start a new one with the same structure, documents, and participants. Ideal for recurring processes.

Long-running processes

Contracts in execution, concessions, agreements. FlowTrack supports open-ended stages with a configurable closing date, spanning months or years.

Multi-organization

Each organization has its own independent environment with its own workflows, users, and settings. One institution's data is never visible to another.

Mercado Público integration

Connect tenders, agile purchases, and purchase orders directly from the ChileCompra API. The information is imported automatically and becomes part of the case's history.

Corporate login (SSO)

Connect FlowTrack to your organization's identity provider (Microsoft Entra ID, Google Workspace, or another via SAML/OIDC). Automatic user provisioning with SCIM.

Task checklist per stage

Define sub-tasks within a single stage so management can see exactly what their team is working on, not just which stage the case is in.

Available in Spanish and English

Each user picks their own language. The whole platform, notifications, and emails adapt automatically, with no manual translation needed.

Installable as an app, with push notifications

Install FlowTrack straight from your browser, no app store required. Get push notifications the instant a case needs your attention.

Public API and Webhooks

Connect FlowTrack to your own systems (ERP, BI, intranet) through a read-only REST API and real-time webhooks. Ideal for integrations that don't depend on FlowTrack for every query.

Two-factor authentication (2FA)

Protect access with a second factor (TOTP) in addition to the password. Configurable per user and mandatory for platform administrators — the security standard expected in healthcare, the public sector, and private companies that handle sensitive data.

Institutional announcements

Communicate important notices to your team with banners or pop-up windows, targeted by institution, role, or area. Ideal for maintenance windows, process changes, or news.

Preguntas frecuentes

Todo lo que quieres saber antes de empezar

No. FlowTrack is designed so your organization's administrator can configure workflows, areas, users, and permissions without writing a single line of code. The FlowTrack team supports you through the initial setup.
For organizations with defined processes, initial setup takes between 2 and 4 weeks. This includes building workflows, loading users, and training the team.
Yes. Each organization has its own isolated environment within FlowTrack. Your institution's data is fully independent and never visible to other platform customers.
Completely. FlowTrack has no fixed workflows — you define every stage, the responsible area, required documents, and deadlines. If your processes change, your administrator can update the workflows without depending on FlowTrack.
Yes. FlowTrack supports long-running stages, such as contracts in execution or active agreements. The system keeps the case active for as long as needed, with full traceability throughout its lifetime.
Yes. FlowTrack natively integrates all three public procurement modalities: tenders, agile purchases, and direct purchase orders. The information is imported from the ChileCompra API and stored as part of the case's history.
The administrator can deactivate the user immediately. All the cases they had assigned remain visible for reassignment. The history of their actions stays permanently in the system.
Yes. The platform is fully responsive and works on any device — computer, tablet, or smartphone — from the browser, no installation required. If you prefer, you can also install it as an app right from the browser for faster access and instant notifications.
Yes. FlowTrack supports corporate single sign-on (SSO) via SAML or OIDC with providers like Microsoft Entra ID or Google Workspace, with automatic user provisioning (SCIM). Local password login remains available in parallel.

Muéstranos cómo trabaja tu servicio. Te mostramos cómo FlowTrack lo mejora.

Demo gratuita, sin compromiso. Configuramos un flujo real de tu institución durante la reunión para que veas exactamente cómo funcionaría.

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Contact

Have questions? Get in touch

Our team replies within 24 business hours. Tell us about your organization and we'll help you evaluate whether FlowTrack fits your needs.

contacto@flowtrack.cl
flowtrack.cl
Santiago, Chile